Safety Center

Your safety and your pet's wellbeing are our top priorities. Learn about our safety features, reporting tools, and resources to help you have a safe and positive experience on PetPals.

Emergency Situations

If you or your pet are in immediate danger, contact local emergency services immediately. For animal abuse or neglect, contact the ASPCA hotline at 1-800-THE-ASPCA.

Our Safety Features

Content Moderation

AI-powered and human moderation to keep harmful content off our platform

24/7 automated scanning
Expert human review
Community reporting
Quick response times

Privacy Controls

Comprehensive privacy settings to control who sees your content and information

Profile visibility settings
Blocking and muting tools
Data control options
Secure messaging

Safe Browsing

Tools and features to help you browse safely and avoid harmful content

Content warnings
Sensitive content filters
Safe search options
Age-appropriate content

Community Support

A supportive community that looks out for each other and promotes pet welfare

Peer support networks
Expert advice
Crisis intervention
Resource sharing

Reporting Tools

Easy-to-use reporting tools to flag concerning content or behavior

One-click reporting
Anonymous options
Detailed categories
Follow-up notifications

Pet Welfare Focus

Dedicated resources and support for pet health, safety, and wellbeing

Veterinary resources
Emergency contacts
Care guidelines
Abuse prevention

Emergency Resources

Important contacts and resources for emergency situations involving you or your pets.

Animal Abuse Hotline

emergency

Report suspected animal abuse or neglect

1-800-THE-ASPCA (1-800-843-2772)

Available: 24/7

Pet Poison Control

emergency

Immediate help for pet poisoning emergencies

1-888-426-4435

Available: 24/7

Crisis Text Line

support

Mental health support for pet owners in crisis

Text HOME to 741741

Available: 24/7

Local Emergency Vet

medical

Find emergency veterinary care in your area

Use our vet finder tool

Available: Varies by location

How to Report Issues

Step-by-step guide to reporting content or behavior that violates our guidelines.

Identify the Issue

Recognize content or behavior that violates our guidelines or poses a safety risk

Use Report Button

Click the report button on the specific post, comment, or profile

Select Category

Choose the most appropriate category for the violation

Provide Details

Add any additional context that might help our review

Submit Report

Your report is sent to our moderation team for review

Report an Issue

Safety Tips

Online Safety

Never share personal information like your address or phone number publicly
Be cautious when meeting people from online in person
Use our platform's messaging system instead of external communication
Report suspicious behavior or requests immediately

Pet Safety

Always verify pet care advice with a licensed veterinarian
Be wary of 'miracle cures' or unproven treatments
Research thoroughly before trying new products or services
Trust your instincts if something seems unsafe for your pet

Community Interactions

Treat all community members with respect and kindness
Avoid sharing graphic or disturbing content
Support others who may be struggling with pet-related issues
Follow our community guidelines in all interactions

Privacy Protection

Review your privacy settings regularly
Be selective about what personal information you share
Use strong, unique passwords for your account
Enable two-factor authentication for added security

Additional Resources

Community Guidelines

Learn about our community standards and expectations

Privacy Policy

Understand how we protect and use your information

Help Center

Find answers to frequently asked questions

Need Help?

If you can't find what you're looking for or need immediate assistance, our safety team is here to help.

Contact Safety Team Report Emergency

Last updated: December 2024