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Getting Started
How do I create a profile for my pet?
To create a pet profile, go to your dashboard and click "Add New Pet". You'll be prompted to upload a photo, enter their name, breed, age, and any special dietary needs.
Is PetPals free to use?
Yes! Basic features like creating profiles and joining community discussions are free. We offer a Premium subscription for advanced AI advice and vet consultations.
AI Advisor
How accurate are the AI health recommendations?
Our AI is trained on thousands of veterinary case studies, but it is not a replacement for a real vet. It provides general advice based on the symptoms you describe. Always consult a professional for emergencies.
Can I customize the diet plan generated by AI?
Absolutely. Once the plan is generated, you can swap out ingredients or adjust portion sizes manually in the "Meal Planner" section.
Billing
How do I cancel my subscription?
You can cancel anytime from your Account Settings page under the "Subscription" tab. Your benefits will continue until the end of the current billing cycle.
Still need help?
Our support team is just a click away to assist you with any questions.