Privacy Policy
Introduction
At PetPals™ by California Loves Frenchies, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, services, and applications.
Information We Collect
Personal Information
- Name, email address, and contact information
- Profile information and photos
- Payment and billing information
- Pet information and health records
Usage Information
- Device information and IP address
- Browser type and operating system
- Pages visited and time spent on our platform
- AI advisor interactions and queries
How We Use Your Information
- Provide and maintain our services
- Process transactions and send notifications
- Improve our AI advisor recommendations
- Send marketing communications (with your consent)
- Ensure platform security and prevent fraud
- Comply with legal obligations
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- With your explicit consent
- To trusted service providers who assist in operating our platform
- When required by law or to protect our rights
- In connection with a business transfer or acquisition
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete information
- Delete your personal information
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@petpals.com
Address: California Loves Frenchies HQ, Los Angeles, California
Phone: 1-800-FRENCHIE